Refund Policy

1. When Refunds Are Issued

We issue wallet refunds in the following situations:

• Order not started: If your order has status "Pending" and delivery has not started within the expected timeframe (varies by service), you may request a refund.
• Partial delivery: If your order was partially delivered and then cancelled by the provider, you receive a proportional refund for the undelivered portion.
• Wrong link: If you provided an incorrect or inaccessible link, please contact support immediately before delivery starts. We cannot refund orders where delivery has already begun.
• Duplicate orders: If you accidentally placed the same order twice, contact support within 1 hour for the duplicate to be cancelled.
• Service unavailable: If a service becomes permanently unavailable after your order is placed, you receive a full wallet refund.

2. When Refunds Are NOT Issued

• Orders where delivery has already started or completed
• Orders where the correct quantity was delivered per the service description
• Natural drop in followers/views after the refill period (30 days) has expired
• Account suspension or banning by the social media platform (this is outside our control)
• Change of mind after order is placed
• Services marked as "Non-Refill" or "No Guarantee"
• Wallet deposits — we do not refund money added to your wallet to your payment method

3. How Refunds Work

All refunds are credited back to your wallet balance — not to your payment method. Wallet balance can be used to place new orders. We do not process cash refunds to bank accounts or UPI.

Refund processing time: 1–24 hours for approved refunds.

4. How to Request a Refund

1. Go to My Orders in the panel
2. Find the relevant order
3. Click Cancel & Refund (if available for that order status)
4. Or open a Support Ticket with your Order ID and reason

Our team will review and process within 24 hours.

5. Refill Guarantee Details

Services tagged with 🔄 Refill have a 30-day drop guarantee:

• If your count drops below the delivered amount within 30 days
• Use the Refill button in My Orders
• We refill the dropped amount for free
• Refill is available once per order
• Refill does not restart the 30-day guarantee period

6. Payment Disputes & Chargebacks

If you believe there was an error with a payment, contact our support team first at [email protected] before filing a chargeback with your bank. Unauthorized chargebacks will result in account suspension and may be disputed.

7. Contact for Refund Issues

Open a support ticket from within the panel, or email [email protected] with your Order ID and issue description.

WorldCheapSMM · wcsmm.com · India